How Do You Care?
Job 2:12When you say the wrong thing at the wrong time:
Alice Fryling was on her way to Hopkins Airport in Cleveland. Riding with her in the limousine was one other passenger. When she asked why he was traveling, he replied that his business partner had died suddenly and he had come to Ohio for the funeral. Misunderstanding what he said, Alice smiled politely and commented, “Oh, how nice!”
Immediately, she knew her response had been inappropriate. Embarrassed, she asked, “Pardon me?” When he repeated his answer, she realized how she had misunderstood him, and that her polite reply was a disaster.
Rest of article shows how to listen and understand those who grieve.
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Listening with understanding is most important way to help console:
1) Limit words to two sentences.
2) The key to good listening is first to stop talking.
a) Eager to relieve another’s pain, we are often quick to pontificate.
b) Job:
1> He blurts out his own troubles. 10:1
2> He wants his friends to shut up. 13:5
3) How to respond.
a) Paul Welter says that “a response no longer than 12 seconds is usually an effective length in a counseling or helping situation.” In 12 seconds, one can say two sentences, or a total of about 25 words. Welter says “a consistent response length of over 20-30 seconds presents a major problem.”
What we communicate by more lengthy answers is, “I want to talk TO you rather than talk WITH you.” If our responses are long, then the focus is taken off the person we are trying to help and the helping process is slowed down.
b) One of the reasons we talk rather than listen is that we do not like to face negative feelings.
1> We don’t feel comfortable when friends are angry at God, or feel they are losing their faith.
2> These feelings challenge our own faith - and we don’t have easy answers for them.
4) Listening requires an understanding spirit.
a) Listening requires more than not talking.
b) Try to understand what lies behind the words we hear.
5) After listening, show your friend you have heard them.
a) Often a one sentence paraphrase is enough.
b) They can then clarify, or add more information.
Henri Nouwen, in “Out of Solitude,” says, “When we honestly ask ourselves which persons in our lives mean the most to us, we often find that it is those who, instead of giving much advice, solutions, or cures, have chosen rather to share our pain and touch our wounds with a gentle and tender hand.”
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